Whether it’s incorrectly posted letters or damaged packages: So far this year, the Federal Network Agency has received more complaints about mistakes by postal and package service providers than in the past. In the first half of the year, 8,921 corresponding complaints were received, the Federal Network Agency announced on Monday in Bonn. In the same period of the previous year, there were 7,663 critical requests to speak, an increase of around 16 percent.
Although the number of complaints increased, in the first half of 2022 they were still well below the figure of 10,012 from the first half of 2020.
German citizens can contact the network agency to vent their anger at what they consider to be the poor quality of the service providers. It’s also about late shipments and opening times of post offices, which are unfavorable from the customer’s point of view. After a complaint, an arbitration procedure can follow, but its effect is limited. If the service providers stick to their position during the course of the procedure and reject the criticism, the only option left for the consumer is to go to the district court – the outcome is uncertain.
