A serious breakdown has occurred in the internal administration responsible for the digitization of the Berlin authorities.

Due to a technical error, around 500 marriage, death and birth certificates ordered online were not sent to the relevant registry offices, even though the payment process had been completed. “Thus, the almost 500 affected citizens do not receive the ordered documents,” said a press release published on Friday afternoon. In addition: Those affected by the error cannot be informed about it by the internal administration. Since no personal data is collected when paying online, the internal administration simply does not know who is affected.

Documents that were applied for between April 20th and May 5th are eligible. The technical error has been fixed, it said. Potentially affected people can call 030 90 22 99 80 from Monday 8 a.m.