the tour Operator Corendon cancelled all the vacations that were planned for the period up to the 1st of June. The agency says the decision has to be made by a combination of factors, such as the travel advice provided by the government, and the measures in place at the various destinations.
Corendon pay for the amount of people have already paid for is not what the custom is when is the travel agency of a trip cancellation, but it gives the customer a voucher that allows them to have a different kind of holiday with Corendon book. The company says it is aware of the fact that this is not the usual procedure.
“The current situation is so extraordinary, that Corendon are in the position to claim that it is justified in order to deviate from it. Corendon has worked with the travel and airline sector, in collaboration with the ministry of Economic Affairs and Climate change, and the Authority Consumer & Market regarding this type of refunding,” said Corendon.
According to Van der Heijden, handling all of the many travel agencies now the policy is that no money will be refunded, but the entertainment. “If we were to return we would be directly in the bankruptcy may request.” He points out that the practice is in other countries, such as Belgium and Italy, have already been permitted.
At Corendon, it is common for customers when booking travel 35% of the amount of the advance payment and the remainder six weeks prior to departure. “So in the last couple of weeks of may is the day, don and the rest of the amount to be paid,” says Van der Heijden.